Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here .

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here .

We accept payments from major credit card companies such as Visa, Mastercard, and American Express.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy .

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here .

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

If the product you ordered is different from the product sent to you, you can contact our customer service on weekdays between 09:00 and 18:00 (excluding 13:00 – 14:00 lunch break):

📞 0850 302 94 94
💬 WhatsApp: +90 850 346 49 82

You can send the incorrect product free of charge to Nihan Giyim Ankara with the Yurtiçi Kargo "274967225" customer code.

To process your request, you must not exceed the 14-day legal return period.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

After a product return or cancellation, the refunded amount will be reimbursed according to your original payment method.

For installment purchases, the refund amount will be credited to your account in installments.
This process may vary depending on banks and card features; for detailed information, please contact your bank.

For transactions paid in full with a credit card or debit card, the refund will be credited to your account in a single payment.
If your payment was made by credit card, the refund amount will be deposited into your card account.

You will be notified by email after the payment process.
For your questions, you can contact our customer service:

📞 0850 302 94 94
💬 WhatsApp: +90 850 346 49 82
🕘 Weekdays 09:00 – 18:00 (excluding 13:00 – 14:00 lunch break)

You will be notified by e-mail after the payment process.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged , you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used , you are eligible for a partial refund.

In the case when a product has been damaged , and the damage is not covered by your warranty, you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

When your order is shipped, you will be sent an informational SMS and/or email.

You can track the status of your shipment by clicking on the cargo tracking link provided in the email.

Additionally, after logging into your account, you can view the latest status of your order and track your shipment movements from the "My Orders" section.

To change the delivery address for your order, you need to contact our customer service:

📞 0850 302 94 94
💬 WhatsApp: +90 850 346 49 82
🕘 Weekdays 09:00 – 18:00 (excluding 13:00 – 14:00 lunch break)

If your order has not yet been processed, it will be shipped to your new address. For orders that have already been processed, we are unable to change the address, so you will need to contact the relevant shipping branch.

According to the "Right of Withdrawal Without Stating a Reason" clause in the Consumer Law, you can return the product within the first 14 days from the date of delivery.

For returns due to a defect in the product, the period is 30 days.

Returns will not be processed for cases exceeding this period.

For detailed return policy, please click here.

For your return process to be initiated, the "Return" section on your E-Archive invoice, which was sent with your order, must be filled out completely and sent to us.

You can send your return products back to our Nihan Giyim Ankara address free of charge with the Yurtiçi Kargo "274967225" free shipping code.

If you wish to ship with different cargo companies, the shipping fee must be covered by you.

Following the examination by our authorized personnel after your returned product reaches us, if no error caused by use is detected, the product amount will be refunded to your account or card.

Products for which no notification is given within 14 days of receipt or whose salability is compromised will not be accepted for return by us.

For detailed information, you can review our Refund and Money Back Policy.

Following a product return or cancellation, the refund amount will be credited according to your original payment method.

For installment purchases, the refund amount will be credited to your account in installments.

This process may vary depending on banks and card features; for detailed information, you should contact your bank.

For transactions paid in full with a credit card or debit card, the refund will be credited to your account in a single payment.

If your payment was made with a credit card, the refund amount will be deposited into your card account.

You will be notified via email after the payment process.

Returns for products purchased through nihan.com.tr can only be processed via our online store.
Returns for online orders cannot be made at our physical stores.

Exchanges, however, can only be carried out at Nihan stores in your province.

You can exchange your order at our stores within 14 days of the delivery date.

Products to be exchanged must be unused, undamaged, in their original packaging, and with all tags intact.

You can return the product to our address at Nihan Giyim Ankara free of charge using the Yurtiçi Kargo "274967225" free shipping code.

If you wish to send it with a different cargo company, the shipping fee will be covered by you.